Personalized portals at your finger tips
Facilitating communication, and managing healthcare services
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Portals
- Secure access to health plan information and related services
- Personal health information, including medical history, diagnoses, medications, and treatment plans
- Review claims history, track the status of claims
- Medicare Advantage coverage verfification
Wipro’s Portal Solutions streamlines Care Coordination across the spectrum and ensures close care gaps and improve outcome. Member and provider portals improve the overall experience for both beneficiaries and healthcare providers. By providing easy access to plan information, claims history, appointment scheduling, and health resources, these portals increase member satisfaction and engagement. Satisfied members are more likely to stay with the plan and recommend it to others, contributing to customer retention and growth.
Member experience scores 57% of the overall weight of Star Ratings
Member and Provider Portals
Improves overall experience for both beneficiaries and healthcare providers
Enhanced Customer Experience
Easy access to plan information, claims history, appointment scheduling, and health resources
Improved Operational Efficiency
Reduces the need for manual intervention, such as phone calls or paper-based transactions
Improved Data Accuracy and Analytics
Gain insights into member utilization patterns, healthcare trends, and population health metrics
Care Coordination and Collaboration
Seamless communication and information sharing between members, healthcare providers, and health plans
Cost Reduction
Minimizing administrative expenses associated with paper-based transactions, mailing, and phone-based customer support.
Real-time access
User-friendly interface contribute to a positive brand image, attracting and retaining members